There are several settings in InCommand which will cause a physician's transcriptions to require an additional signature or authenticator. This article will go through all the settings that could cause this issue to occur.

 

• If the error is only occurring in certain documents (i.e. physicians should require additional signatures on document type X but not on document type Y) then the following procedure should be used.

1. Log into InCommand and access the "Document Types" folder in the workflow in client maintenance as shown below.

2. Select the document type that should not require an additional signature and click "Edit {Document Type}".

3. Make sure that the checkbox for "Require Additional Signature" under the "Workflow Options" is unchecked as shown below. Make sure to click Save at the bottom of the screen.

4. Repeat steps 2 and 3 for any document types that will never need additional signatures from any physicians.

By changing these settings, you turn off the additional signature option for that particular document type for all users. Even users who normally need additional signatures will not need them for this document type now.

 

• The error is occurring for a physician that does not need additional signatures at all.

1. Log into InCommand and access the "Users" folder in the workflow in client maintenance as shown below.

2. Select the physician that is incorrectly having additional signatures prompt on his/her transcriptions and click the "Edit {Therapist Name}" link.

3. In the "Dictating Clinician Options" make sure that there is a red "X" in the "Require Additional Signature" option as shown below. Save your changes by clicking the save button located towards the bottom of the screen.

4. Click the "Additional Signatures for {Therapist Name} as shown below.

5. Make sure that the left hand box labeled "Signing Users Order" is empty as shown below. If there are names in this box then click the button "remove all". Save your changes by clicking the save button located towards the bottom of the screen.

6. Repeat steps 2 through 5 for all Physicians that are receiving additional signature or additional authenticator messages incorrectly.

By following these steps you can make sure that all the settings regarding the need for additional signatures is turned off for specific physicians.