This article will discuss what to do if you cannot log into InCommand, with the Error: Invalid Username, Password or Company Code.  For any other errors, please see other article on this site.

1.  First, verify that the Username, Password and Company Code are all correct.

2.  If unsure of password, please click on 'forgot password?' and verify User Name and Company Code are correct.  Click 'Send Email' and a password reset link will be sent to the user.  This link is good for 2 hours.
* Please note - The User must have an email address configured in the User’s profile in the "User E-mail” field.

3.  To check on the User settings for the Transcriptionist, go into the Maintenance Tab > Transcriptionist Tab.

4.  Find the Transcriptionist (you can use the Find Transcriptionist sub-menu if needed) and verify that user is active.  If at first you do not find the name, try checking the Show Inactive Transcriptionists.  Subdued names are inactive.

5.  If the MT is Inactive, they cannot log in.

6.  If the User is Active, check the User Settings by clicking on the Transcriptionist name, 'Edit Setup for' and go into the Transcriptionist Information.

A.  Verify that the Username matches the one the Transcriptionist is using.
B.  Verify email address is correct in User's E-mail field.

7.  Check InCommand Security Roles under the Edit Setup for Transcriptionist.  If there are no boxes marked, the Transcriptionist does not have access rights to InCommand.  Refer this back to the Transcription Company.