Follow the steps outlined below to troubleshoot issues uploading dictations from the Mobile App.
1. Does mobile device have a working Internet connection?
Please verify that the Internet connection on your device is working. Ensure that Airplane Mode is not turned on, and that you have either a good mobile data connectivity, or that you are connected to WiFi, with good connection. Try switching between mobile data and/or WiFi.
2. Has an upload been initiated for dictations in the ESONE Mobile App?
Please verify that you have initiated an upload for your dictation. You can confirm the status of the dictation upload by checking the dictation status icon on the Patients screen:
If the dictation is appearing with the uploading icon, this means that the upload has not yet completed. Be sure to keep the Mobile App open until the upload has finished. This may take more time for longer dictations.