When a User at your organization changes names or credentials (or it was initially misspelled), you may need to go to the User record to update this information.
Client Maintenance > Users > [Select a User] > Edit [User] > User Information
When you update a user's name and/or credentials, the change will only apply going forward for new TIDs. Old TIDs will not get this updated name.
If you need names or credentials updated retroactively, you will need to submit a ticket to eSOne Support to update this information. We will need the following information:
- Client code
- The name of the User that needs this update
- How far back this change should apply. (You can say infinitely backwards if you want ALL TIDs updated with the new name, credentials, etc.)
You can submit this request by phone at 800-858-0080 or email esone.support@deliverhealth.com
Please remember to update the User record first in Client Maintenance before you submit the ticket.