When the InQuiry Appointment Comparison report returns "No Data" there May be an error matching the DID to the Patient demographics. This problem occurs when the Client is using a custom DID system, but does not assign numbers to the users. The report is accessed via InQuiry.

If a user has been improperly configured, the Report will return like this:

Verify that the Client is using a custom DID. Enter Client Maintenance and visit the Non-Workflow Settings under Client Defaults. If an InTouch DID is set, the user must also be assigned a Custom ID.

When a custom InTouch DID is used, verify that the User is assigned a DID by accessing user setup of Client Maintenance. Edit the user in Question and view the Telephone Dictation Instructions. A Dial-In Dictation ID must be specified if the client is using a custom DID.