If you find print jobs are not queueing or spooling as expected then restarting the service is a good first setup in troubleshooting.

Restarting the service can be done in one of two ways:

Restart through the Configuration Utility

1. Open the ShadowPrint Configuration Utility found in Start Menu > All Programs > Emdat > ShadowPrint > ShadowPrint Configuration Utility

2. Press the Stop button shown below:

3. Wait until the Service status changes to "Stopped".

4. Press the Start button shown below:

When the Service status changes to "Running" then the service has been successfully restarted.

 

Restart through Windows Administrative Tools

1. Go to the Start Menu and select Run. (For Windows 10, click Start icon and type "services" to open Services desktop app.)

2. Type: services.msc

3. Press OK.

4. In the window that appears, scroll down to "ShadowPrint". Note: If the list is sorted alphabetically, this service will be in the E's

5. Right-click on this item to bring up a menu and select "Restart" from the options as shown below: