1. Log into InCommand and navigate to Maintenance > Users.
2. Select user and Edit user.
3. Expand the User Information on the right by clicking on the "+" and find the password area.
4. Verify that the Username is correct. If the user is entering the wrong username, then this would prevent them from logging in.
5. Perform a Password reset utilizing one of the three processes outlined below.
Methods for Password Reset via InCommand
1. The preferred method is to utilize the "send password reset instructions" option. Please note If you do NOT have an email address noted in the profile you will NOT have this option. You must enter an email address and save the profile in order for this option to appear.
2. If using the generate temporary password option, a random string of characters will be populated in the password field, which will enable you to copy/paste and send to the User. Note that when using this option, the "Must Change Password at Next Login" box will be checked meaning that the user must enter a valid password at that time.
3. If manually entering a Password in the Password field, you must ensure that it meets the complexity requirements as noted under Client Defaults > User Password Options. When using this method, please note if you do not check the box for "Must Change Password at Next Login", the password you enter manually will be what the Clinician/User will utilize going forward. If the box is checked, when the User logs in they will be prompted to change their password at that time and must follow the Password Complexity requirements as specified under Maintenance > Client Defaults.
In each method you must click save in order to complete the password reset process for generating a password reset.