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How To Change Or Reset A Password

Purpose: This article will describe how to reset a user's password in InQuiry.

  • Use the "Self Password Reset" process
  1. Go to the InQuiry here: https://www.escription-one.com/InQuiryMVC/UserLogin
  2. Enter your Username and Client then click "Forgot Password
  1. The Forgot Password box will appear. Confirm the Username and Client you entered are spelled correctly then select "Email"
  1. A message box will appear stating an email containing a reset code has been sent to the email address listed in your profile.
NOTE: An email will not be sent if there is no email address in your profile. You will need to contact your HIM or Office Manager to have this added to your profile.
  1. The email will come from "notifications@escription-one.com".  Click on the "Reset Password" link.
NOTE: This reset code will only be valid for 2 hours. A code will need to be generated again once it has expired.
  1. A Reset Password window will appear. Enter the following values:
Username
Client
New Password.  New Password must contain the following
  • At least 8 characters in length
  • Uppercase character
  • Lowercase character
  • Number
  • Special character. Some examples are ! @ $ & *
  • Cannot be one of your previous 10 passwords
Confirm your newly created password
Click Reset.
 
  1. You will receive a message confirming your password was successfully reset. You may log into InQuiry with your newly created password
 
  • Resetting another user's password via InQuiry
  1. Log into InQuiry here: https://www.escription-one.com/InQuiryMVC/UserLogin
  2. Click on the "Maintenance" link found on the Home Tab pictured below:

NOTE: This will only be visible on Internet Explorer. If you are using another browser such as Chrome and Firefox, you will not see it listed. If you are using Internet Explorer and still do not have the Maintenance link, then you do not have access to perform this operation. To have access granted, please contact an administrator or your transcription company. Until access is provided, the user will have to perform a "Self Password Reset" listed above.

  1. A new window will open. Click the folder called "Users" as pictured below:

  1. Follow the numbered steps in the picture below:
1) Select the appropriate user whose password will be reset.
2) Click the "Edit <Selected User>" link.

 
3) Within the User Information Section (click to expand)
Click the "generate temporary password" button.  An auto generated password will populate in the "Password" field. Note down the password and provided it to the user. The user will automatically be prompted to change their password when they enter the temporary password.
or
Password can be manually set as long as it follows the requirements listed below. Enter the new password in the "Password" field.
Password must contain the following:
  • At least 8 characters in length
  • Uppercase character
  • Lowercase character
  • Number
  • Special character. Some examples are ! @ $ & *
  • Cannot be one of your previous 10 passwords

4) Verify an email address is listed under "User E-mail" so the user may perform a "Self Password Reset" in the future.
 NOTE: If this is left blank, the user will not receive an email when they click on the InQuiry homepage's "forgot password" link
 
 

5) Click "Save"

Keywords: Incommand password