Sometimes an unexpected Windows Shutdown will corrupt InScribe configuration files. This could be the result of a power outage, Windows crash, or any other event that causes Windows to shut down unexpectedly while InScribe is running. When the PC starts again, upon attempting to log back into InScribe, the error message "Login Failed - Unable to Login" or "An Error Occurred During the Login Process" appears.
If this happens, please follow the steps below to clear out the jobs you were working on. This will remove all files including the corrupted file which is preventing InScribe from opening. If you had multiple jobs that might need to be recovered and not removed, please contact your helpdesk for them to try to determine which specific file was corrupted.
1. Shut down InScribe if it is open.
2. Open File Explorer on your computer. You can get to this by opening any folder you might have such as documents or the computer itself.
3. In the address bar at the top, type in: %appdata%
4. Press Enter to go into your Appdata\Roaming folder.
5. Find and open these folders:
- Emdat
- InScribe 6
- transcription.escription-one.com (this may be transcription.escription-one.ca for Canada or transription.escription-one.com.au for Australia)
- Users
6. Find the company you are trying to log-into (this is the third field on the log-in screen), and open that folder.
7. Find the username that is not allowing you to log-in, right-click and rename it:
- Windows 10: Right Click the folder and select 'Rename'
- Windows 11: Right-Click the folder and select the rename icon.
- Add some text on the end like below:
- Press Enter to save the name change.
8. Open InScribe and try to log in again.
If that does not work, you can follow a similar process to rename the settings.enc file.
Follow steps 1-4 as above, then:
5. Find and open these folders:
- Emdat
- InScribe 6
- Transcription.escription-one.com
6. Rename settings.enc in the same way you did the username folder earlier. For example: settings_old.enc
7. Then, attempt to log in again. Note that you will need to re-configure your foot pedal after renaming settings.enc