Logon Failure error
Users may experience an error with the service throwing an error stating there is a Logon Failure. The details of the logon failure may be one of the following or another specific type of logon failure:
- Logon Failure: The target account name is incorrect.
- Logon failure: the specified account password has expired.
- Logon failure: unknown user name or bad password.
This error can be seen on a ShadowLink delivery method via the Services Screen > Delivery Method > Message field. See this article for accessing that page: Checking Status of ShadowLink Services
To resolve the issue, update the network account credentials used for the service to current and valid account credentials via the guide on this page: Using ShadowLink To Access Network File Systems