If your Dictation Playback Control Buttons are missing as seen below, please check the following.
1. Restart your computer. In some cases, the sound card on your computer may have an error and a restart fixes that problem. You would most likely notice this problem if sound does not play from any programs on your computer.
2. Similarly, this can sometimes also happen if your only audio playback device has become unplugged. Ensure you can play audio in other programs. Check if your headset is plugged into the computer. If a restart does not fix this, then troubleshoot the general audio problem first before checking InScribe.
3. If other programs can generate sound, open InScribe and select File menu then Options.
4. Select the Advanced tab and set Playback > Audio Player to InScribe.
5. The InScribe Wave Player setting is usually set to Automatic. Try setting this to one of the other settings: WaveOut or WASAPI. If changing it to one of them doesn't help, try the other.
6. When the correct audio player has been selected you will see the following audio controls player buttons within InScribe.
7. If this does not resolve the issue, re-install InScribe.
8. If reinstallation does not solve the problem, please contact the support desk. esone.support@deliverhealth.com