Document, Dictation, and Print Template font issues.
Fonts on transcriptions follow a hierarchy when determining which font to use. It looks like this:

  1. Use the Document Template/Dictation Template font, or any fonts copy/pasted in
  2. Use the Print Template font
  3. Use a default Times New Roman 12 font

When font information is conflicting, you sometimes get strange font results such as this:

Print Templates are NOT capable of overriding any fonts introduced on Document or Dictation Templates. We recommend that Document Templates are created with NO FONT information. The only exception is if one small piece of it needs to stand out (ex: An allergy section should be one size larger and red).
The easiest way to check to see if a Document Template/Dictation Template is contributing font information is to click on the text that looks strange. If you see that the font size is “3 (12pt)”, that actually does NOT mean the font is 12pt font, but rather NO FONT is being used, and the Print Template will control the font instead (recommended).

If the text says “12 pt”, it is hard-coded to 12 pt font always, which may cause strange results if the Print Template is set to a different font.

Stray font tags such as this are most commonly introduced from copy/pasting text from another source where font information is tagged onto the text that was copied (includes Document Templates created through copy/paste). The hidden font tags will override any Print Template font. To remove this, you can highlight the problematic text (or press Ctrl + A to select all) and click the Remove Format button. Please note that this will remove all font formats, including font family, font size, bold, italics, and underlines.